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Access to the Latest Resources
Effective front line training to create visitor-ready businesses and brand ambassadors is a top priority along the coast.
OCVA partners with local workforce boards, the Oregon Hospitality Foundation, the Oregon Restaurant and Lodging Association (ORLA), American Hotel and Lodging Educational Institute (AHLEI), and Travel Oregon to bring the latest and greatest resources to our coastal communities.
ORLA Workforce Survey + Focus Groups for Oregon Coast Restaurant and Lodging Owners
Calling all restaurant and lodging owners and operators! Your experience and insights are crucial in helping us understand the workforce challenges and successes within our industry.
Survey:
The Oregon Restaurant and Lodging Association (ORLA) is asking industry members to complete an 8 minute survey, which will contribute valuable data that will guide their efforts in supporting businesses like yours.
Focus Group:
ORLA will also be hosting focus groups for employees at the end of May 2024. A line-level, lead, or supervisor from your team is welcome to participate. Please note that they can only accommodate one employee per company at each focus group. Learn more and register here.
Your participation matters! To further engage with this project or to share additional insights, reach out to rdonley@oregonrla.org.
What is Guest Service Gold Oregon?
Five-star service begins with your employees. Ensure your team has the tools needed to give the best guest service possible with Guest Service Gold® training and certification. This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Core components include training and employee certification. Service-oriented organizations such as hotels, restaurants, attractions, and retail outlets can earn recognition as a Certified Property, Partner, or Destination if all front-line staff are engaged in this training. Our training emphasis seven principles of customer engagement and featuring true stories told by actual employees to illustrate these core principles:
- Recovery: Turn it around (Theory Restaurant at OMSI)
- Personalization: Provide an individualized experience (Timberline Lodge & Ski Area)
- Knowledge: Be in the know (Sheraton Portland Airport Hotel)
- Passion: Inspire others (St. Josef’s Winery)
- Commitment: Be all in (Portland International Airport)
- Inclusion: Include everyone (Oregon Convention Center)
- Personality: Be yourself (Travel Oregon Welcome Center)
Certified Restaurant Server
When it comes to an outstanding dining experience, guests rely on restaurant servers. They are the ones who make guests feel welcome, can explain the menu, serve food, and provide all-around great service from the time guests arrive until they are ready to leave. The Certified Restaurant Server designation recognizes the high level of professionalism that is needed to succeed and to bring outstanding service to every guest.
The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.
Certified Guestroom Attendant
Guestroom attendants bring the shine to each guestroom, ensuring that the very reason guests come to the property–the guestroom, is kept to the highest standards of cleanliness. Certification recognizes that housekeepers are skilled in every cleaning task and that they greet guests warmly and respond to their guestroom needs.
The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.
Certified Front Desk Attendant
Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests at your property.
The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.