Free Online Hospitality Training - Oregon Coast Visitors Association

Free Online Hospitality Training

The Oregon Coast Visitors Association (OCVA) is providing scholarships for the below AHLEI trainings. Each coastal business is eligible for up to $1,000 towards Guest Service Gold and up to $500 total for the other three trainings. This is a great opportunity for employers looking to boost skills of employees or cross-train existing employees for a more diverse and adaptable team. This is also great for coastal residents looking to sharpen up resume.

If you are interested email Arica Sears at [email protected] with the number of employees you would like to be trained and which course or courses interest you.

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What is Guest Service Gold Oregon?

Five-star service begins with your employees. Ensure your team has the tools needed to give the best guest service possible with Guest Service Gold® training and certification. This comprehensive program is designed to train line-level employees to engage and provide memorable guest service. Core components include training and employee certification. Service-oriented organizations such as hotels, restaurants, attractions, and retail outlets can earn recognition as a Certified Property, Partner, or Destination if all front-line staff are engaged in this training. Our training emphasis seven principles of customer engagement and featuring true stories told by actual employees to illustrate these core principles:

Recovery: Turn it around (Theory Restaurant at OMSI)
Personalization: Provide an individualized experience (Timberline Lodge & Ski Area)
Knowledge: Be in the know (Sheraton Portland Airport Hotel)
Passion: Inspire others (St. Josef’s Winery)
Commitment: Be all in (Portland International Airport)
Inclusion: Include everyone (Oregon Convention Center)
Personality: Be yourself (Travel Oregon Welcome Center)

Certified Restaurant Server

When it comes to an outstanding dining experience, guests rely on restaurant servers. They are the ones who make guests feel welcome, can explain the menu, serve food, and provide all-around great service from the time guests arrive until they are ready to leave. The Certified Restaurant Server designation recognizes the high level of professionalism that is needed to succeed and to bring outstanding service to every guest.

The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.

Certified Guestroom Attendant 

Guestroom attendants bring the shine to each guestroom, ensuring that the very reason guests come to the property–the guestroom, is kept to the highest standards of cleanliness. Certification recognizes that housekeepers are skilled in every cleaning task and that they greet guests warmly and respond to their guestroom needs.

The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.

Certified Front Desk Attendant 

Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests at your property.

The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.

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